Carrier customer NOC template¶
Template extracted from carrier-noc-runbook.md §5. Copy this file to docs-site/docs/operations/carrier/<customer-slug>.md and fill in every field before the §6 pre-countersign sign-off can be initialled.
Do NOT commit the filled copy. The
carrier/directory is gitignored by default for that reason — see carrier/README.md.
Carrier customer: ¶
- Tenant ID:
- API key prefix: <6+ chars>
- Tier: carrier
- Contract effective: YYYY-MM-DD
- Contract SLA (negotiated):
- Negotiated batch ceiling:
- Account owner (TTP side):
NOC contacts¶
| Role | Name | Phone | Escalation order | |
|---|---|---|---|---|
| Primary on-call | 1 | |||
| Backup on-call | 2 | |||
| Engineering escalation | 3 | |||
| Account owner (TTP side) | 4 |
Alert channels¶
- Webhook:
<vendor URL or internal rotation endpoint> - Slack:
#noc-<customer-slug> - Email:
<noc@customer.example.com>
Per-tenant overrides¶
- AI quota override (see
/memories/repo/ai-quota-per-tenant-override.md): - Batch concurrency override:
- Custom dashboard URL:
DR drill history¶
Two most recent drills relevant to this customer. Full reports under ../drills/.
| Date | Scenario | Outcome | Report path |
|---|---|---|---|
| YYYY-MM-DD | RDS PITR restore to T−1 h | pass / fail | ../drills/drill-YYYY-MM-DD-<slug>.md |
| YYYY-MM-DD | Region failover dry-run | pass / fail | ../drills/drill-YYYY-MM-DD-<slug>.md |
Change log¶
| Date | Change | Approver | Post-deploy verification |
|---|---|---|---|
Maintenance window acknowledgement¶
- [ ] Weekly window (Tue 03:00 BRT) accepted at contract signing.
- [ ] Monthly window calendar invite sent to
on YYYY-MM-DD (≥ 14 days before first occurrence). - [ ] Quarterly DR drill invite sent on YYYY-MM-DD (≥ 30 days before window).
- [ ] Emergency-change contact path validated:
.