Contact¶

We are based in Brasília – DF, Brazil.

Topic	Address
Sales (WhatsApp)	+55 61 99978-3983 — answered by the founder
Request the triage of 3 sites	form or daniel@telecomtowerpower.com.br
Technical support	support@telecomtowerpower.com.br
Sales / Enterprise	sales@telecomtowerpower.com.br
Billing / refunds	billing@telecomtowerpower.com.br
Privacy / LGPD (DPO)	dpo@telecomtowerpower.com.br
Vulnerabilities	security@telecomtowerpower.com.br

Response times¶

First human response, per plan — the same terms as the pricing page and the SLA per tier page:

Free: best effort, no deadline.
Starter: within 3 business days.
Pro: within 1 business day.
Business: within 8 business hours.
Enterprise: within 4 business hours (24×5); the contractual SLA is in the contract.
Ultra: within 2 hours, over a dedicated channel (24×7), under the contract.